Steps to Re-enable Micro Focus ArcSight Console Credentials.

To reset the credentials for the ArcSight ESM Console, you need to follow a series of steps on the ESM server. This process ensures that you can recover access if you've forgotten the password, or if the account has been disabled due to multiple failed login attempts.

To reset the ArcSight ESM console credentials, follow the steps outlined below:

1. Log in to the ESM server via SSH using your preferred SSH client.

2. Navigate to the /opt/arcsight/manager/bin directory.

3. Execute the following command to initiate the password reset process:

   bash
   ./arcsight resetpwd
   

4. When prompted, enter the username, followed by the new password, and confirm the new password.

If you have tried to log in multiple times and failed, it is likely that the user account has been temporarily disabled. To verify if the user account is disabled and to activate it, please proceed with the following steps: 

1. Log in to the ESM server and navigate to the /opt/arcsight/manager/bin directory.

2. Execute the following command to enable the user account:

   
   ./arcsight reenableuser <username>
   

   Replace <username> with the actual user name.

3. Once the user account is re-enabled, you can proceed to reset the password by executing the ./arcsight resetpwd command as described above.

If you continue to face persistent problems or the above steps do not solve the issue, it is recommended to reach out to micro focus support for additional help. They can offer more detailed troubleshooting steps or even help restore access through backend methods if needed.